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FAQs

Products

What materials are Ultralox railing made from?

Ultralox railings are crafted from powder-coated, marine-grade aluminum. They’re rust-free, maintenance-friendly, and built to perform in harsh environments.

Do Ultralox railings come in different colors and styles?

Absolutely! Ultralox railings are available in a variety of standard colors—black, white, and bronze—as well as custom color options. You can also choose from multiple profiles and infill styles, including baluster, glass, and cable, to suit your design needs.

What deck materials can Ultralox railings be used with?

Ultralox systems are designed to work seamlessly with most composite, PVC, wood, or aluminum decking systems.

Is there a difference between continuous and post-to-post systems?

Yes. Continuous systems use 2″ posts and a top rail that flows across sections, while post-to-post systems use 3″ posts and segmented rail panels.

Are stair panels adjustable?

Yes. Stair railing panels are designed to accommodate stair angles between 30° and 40°.

Can Ultralox panels be cut to size?

Yes. Panels can be trimmed as needed. Be sure the seal cut ends with color-matched touch-up paint, which is included separately in the Touch Up Paint & Rail Clip Jig Kit.

Store Locator

Should I use the Store Locator or Dealer Locator?

If you are looking for railing for a home project, please refer to the retail locations in the Store Locator. If you are looking for commercial services or installation, please refer to our Dealer Locator.

What if I don’t see a dealer near me?

Contact us directly and we’ll help connect you with a nearby supplier or coordinate direct support for your project.

Are your products available outside the United States?

Yes. Ultralox products are also distributed in Canada and select international markets. Contact us for more information.

Homeowner Installation

Can I install an Ultralox railing system myself?

Yes! Our systems are designed for easy, tool-friendly installation with pre-assembled panels and clear instructions.

What tools do I need for installation?

You’ll need basic tools like a cordless drill, level, and miter saw. For cable railing, a few specialty tools are required and available through the Ultralox Replacement Parts page.

Where can I find installation instructions?

You can visit the specific product page or our Resources page for downloadable installation guides and videos for every Ultralox product line.

Replacement Parts

How do I order replacement parts?

Visit our Replacement Parts page to find the parts you need. You can also contact your local dealer or Ultralox support directly.

What if I’m not sure which part I need?

We’re here to help. Send us a photo or description of your existing system and we’ll identify the part for you.

Can I order a single component, like a post cap?

Absolutely. Many components can be purchased individually if you need to replace a single piece.

Product Registration

Why should I register my product?

Registering ensures warranty coverage and faster support if you need service or replacement parts.

How do I register my Ultralox product?

Visit our Product Registration page and complete the form. It only takes a minute.

What information do I need to register?

You’ll need the product type, place of purchase, installation date, and your contact info.

Can I still register if I lost my receipt?

Yes. While a receipt is helpful, it’s not always required. We may ask for installation details or photos.

Is registration required for warranty coverage?

While not required, it does help expedite claims and verify ownership details more efficiently.

Warranty

What’s covered under the Ultralox warranty?

Our 20-year limited warranty covers material and manufacturing defects, including cracking, peeling, and finish blistering under normal use.

How long does the warranty last?

Ultralox offers a 20-year limited warranty on most products, and a 10-year warranty for installations within 1 mile of a coastline.

Does the warranty transfer if I sell my home

Yes. Ultralox warranties are fully transferrable to a new homeowner, as long as the product remains at the original installation location and is properly registered.

Is the Ultralox warranty prorated?

No. Our warranty is non-prorated, which means your coverage doesn’t decrease over time. You get full protection for the entire warranty period—20 years of peace of mind.

Get Support

Need help with your Ultralox system? Our support team is here to guide you—whether it’s installation, product specs, or warranty info.